Servicing Packages

Service your Industrial Cleaning Equipment with IWM

IWM is a trusted provider of industrial washing equipment and maintenance services, with years of industry experience. Our skilled technicians ensure peak performance and longevity for your equipment through rigorous training and adherence to industry best practices.

We offer customisable service level agreements—Gold, Silver, and Bronze—to meet various maintenance needs and budgets. The Gold level provides priority scheduling for emergency call-outs, minimising downtime.

Our comprehensive maintenance agreements include thorough safety checks, temperature and chemical checks, and full maintenance to optimise your equipment's performance.

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After Sales Services

Our ongoing support for Industrial Washing Machinery & Equipment is second to none, ensuring that your investment continues to perform at its best long after the purchase. We offer comprehensive services, including regular maintenance, servicing and expert technical assistance to keep your machinery running efficiently.

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Installation Supervision

An IWM engineer will assist with the equipment installation, to ensure that the equipment is properly reassembled, levelled and the correct utility services will be connected as required.

This extra service is priced with the assumption of 1 engineer spending 8 hours on site over 1 day. Extra days, travel, accommodation, and expenses are additional.

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Commissioning / Start-up and Training

An IWM engineer will attend the site to commission and start up the equipment, as well as provide training.

Training can be given to operators, engineers and maintenance personnel and will cover start-up procedure, operational, HMI and maintenance training.

This extra service is priced with the assumption of 1 engineer spending 10 hours on site over 1 day. Extra days, travel, accommodation, and additional expenses are additional.

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Preventative Maintenance (PM) Schedule

An IWM engineer will attend the site to ensure that the equipment and operators are running efficiently and with the goal of reducing the chance of unexpected equipment failures.

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Choose your Service Level Agreement (SLA)

Gold Service
Level

  • Frequency: Four (4) visits per annum.
  • Priority Call Outs: Gold service customers will receive priority scheduling for emergency call outs.
  • Comprehensive Maintenance: Includes thorough safety checks, temperature and chemical checks,and full maintenance to ensure optimal performance.
  • Written Report: After each visit, a detailed written report will be provided, outlining the conditionof the equipment and any suggestions for future repair or maintenance requirement

Silver Service
Level

  • Frequency: Two (2) visits per annum.
  • Maintenance Checks: Includes safety checks, temperature and chemical checks, and essential maintenance to uphold performance standards.
  • Written Report: A comprehensive written report will be provided after each visit, detailing the findings and recommendations for future maintenance.

Bronze Service
Level

  • Frequency: One (1) visit per annum.
  • Annual Check-Up: A thorough annual check-up including safety checks, basic temperature and
    chemical checks, and essential maintenance.
  • Written Report: A detailed written report will be provided post-visit, outlining the condition of the equipment and any recommendations for further maintenance or repairs.

Recommended Spare Parts (RSP) Package

IWM will supply a package of critical parts for your equipment which will include seals, wearables, safety components etc. A full list with pricing will be sent for approval on request.

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Servicing Enquiry

Want to know more?

Download our Machine Servicing Protocol Brochure. Here you'll find all the up to date information regarding pricing.

Not keen on reading a PDF, no problem. Head to our FAQs section and learn more about our servicing services.

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with us

If you would like to chat about any of our commercial cleaning equipment, please get in touch with the team at IWM. Whether you have a question about a specific machine or want to know if it would be suitable to clean certain products, we can help.

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What are you looking for?

In the demanding and highly regulated industrial sectors, especially in areas like food processing where strict standards are crucial, Industrial Washing Machines (IWM) shines as a leader in supplying professional and compliant washing equipment.

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Industrial Washing
Machines

Whether you are in the food industry, pharmaceuticals, or any other sector where hygiene is critical, our innovative hygiene and sanitising systems are built to deliver consistent, high-quality results.

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Hygiene Equipment

Our team is here to help you order the correct spare parts for your machine.

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Spare Parts

IWM is a trusted provider of industrial washing equipment and maintenance services, with years of industry experience. Our skilled technicians ensure peak performance and longevity for your equipment through training and adherence to industry best practices.

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Machine Servicing

We understand that your industry may face unique challenges, so we can tailor our commercial cleaning equipment to best suit your requirements.

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Bespoke Solutions

IWM have a fleet of engineers working around the country not only carrying out routine maintenance but also offering full refurbishments to existing machines. We cover all aspects of refurbishment not only on our own equipment but also our competitors’ machines.

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Refurbished Machines